ABOUT

human-centric consulting for small business

Your Ally in Tech, Your Partner in Business Growth

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Ben has this incredible talent to make complex tech concepts seem so simple and understandable. It's not every day you meet someone who is an expert in their field, yet so grounded and approachable. We had consulted several experts, but none could offer the clarity and solutions we needed. It's no exaggeration to say Ben solved problems that no one else could.


LUKE GRAN

CEO & Founder at Prudenterra

a man is sitting at a desk in front of a laptop computer .

my journey in tech consulting is driven by passion for helping people

With a background that spans across various roles in IT, from user support to management, and armed with an MBA, I bring a unique perspective to tech consulting. This diverse experience and education has equipped me with the ability to not only understand but also solve the intricate tech challenges that small businesses face.


My journey took root during my time in tech support, where my knack for resolving tech issues often led colleagues to seek my assistance after hours. Encouraged by their trust, I entertained the idea of establishing a company centered around technology assistance. 

Vesper and I, admiring the winter beauty of Lake Ontario's shoreline.

Ben Green

Chief Problem Solver & Founder

Reconnect Technologies


  • Lover of dog training, competing in dog sports like K9 Nose Work



  • Often found enjoying quality time with family and friends



  • Feedback from clients, with one nicknaming me "Miracle Man" helped me realize that every small business deserves to have a trusted advisor to help with their tech needs.


MISSION

my mission is to empower small businesses to achieve their goals by solving complex technology problems with straightforward communication and building strong relationships.

the values I believe in

PAtience

I listen earnestly with understanding and instinctive care for where others are coming from


Integrity

I prioritize transparency and objectivity even at the risk of losing business

Generosity

I openly share knowledge and resources and bill fairly for work performed

Perseverance

I overcome obstacles to uncover creative solutions

SERVICES
CLIENT SUCCESS STORY

Custom Zoho Analytics Dashboard for Accurate Inventory Tracking

CHALLENGE

A retail client was struggling with inaccurate inventory tracking. The standard reports from Zoho Books were not reflecting the real-time status of inventory, particularly in distinguishing between on-hand stock and items promised on estimates.

SOLUTION

I developed a custom Zoho Analytics dashboard to address this specific issue. By creating tailored queries and reports, I was able to provide clear, actionable insights into the client's inventory status. This solution bridged the gap in Zoho Books' reporting, ensuring the client had accurate and up-to-date information on their inventory.

OUTCOME

The client now enjoys a comprehensive view of their inventory, leading to better decision-making and improved stock management. This custom solution has been pivotal in optimizing their inventory processes and enhancing overall business efficiency.

NEED HELP WITH YOUR TECH PROBLEMS? LET'S FIGURE IT OUT TOGETHER!

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CLIENT SUCCESS STORY

COMPREHENSIVE ZOHO CRM REDESIGN AND IMPLEMENTATION

CHALLENGE

A long-term Zoho CRM customer needed an expert analysis of their existing setup. Their goal was to modernize and streamline their CRM processes but weren't sure where to start this monumental task.

SOLUTION

After a thorough review of their current Zoho CRM setup, I provided a detailed analysis with recommendations for improvements. Unlike consultants who only suggest changes, I personally implemented these recommendations. This included redesigning workflows, optimizing data fields, and enhancing user interfaces for better usability.

OUTCOME

The client experienced a significant improvement in CRM efficiency and satisfaction of their sales team (Zoho CRM users). My hands-on approach in both recommending and implementing changes led to a more effective and user-friendly CRM system, aligning perfectly with their evolving business needs.

CLIENT SUCCESS STORY

ROBUST ZOHO CONTRACTS AND CRM INTEGRATION

CHALLENGE

A client was facing issues with the standard Zoho Contracts and CRM integration, which did not keep data in sync as often as they needed it to.

SOLUTION

I tackled this problem by creating custom workflows and functions to ensure robust integration. This solution addressed the shortcomings of the standard Zoho support, providing a seamless link between Zoho Contracts and CRM.

OUTCOME

I enhanced Zoho's integration to make sure it perfectly meets my client's needs. I added a custom layer to the system that keeps everything running smoothly, ensuring their data always stays up-to-date and avoiding the original integration's limitation.

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